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FAQ

1. Do the prices listed include VAT?

Yes all prices include VAT at the current rate.

2. Do the prices listed include postage and packaging costs?

Postage and Packaging costs are not included in product prices listed; they will be added during the checkout process prior to payment.

3. How much will postage and packaging cost?

The cost depends on the size of the order and the country it is to be shipped to but some guideline costs can be seen here.

4. Can I purchase from you if I live outside the UK?

Yes, we sell to customers all over Europe and the UK.

5. How can I pay for my order?

The accepted payment methods are all major credit cards, debit card and bank transfer. For bank transfers please contact us for our banking details.

6. How long will it take to receive my order?

If all products ordered are in stock then the order will be shipped the next working day (Monday-Friday) and should arrive at the delivery address in 2-3 working days. If the order is to be delivered outside the UK then there will be an increase in the time it takes the order to reach the delivery address. Please be aware that full payment must be cleared before your order is shipped, meaning that the use of some payment methods will result in a delay in delivery times. 

7. What if the product I order is out of stock?

EP Sports stock a wide range of sportswear and equipment however some of the products listed, are not in stock in every colour and size. Despite this we are happy to take orders for such items and will endeavour to deliver the products to the customer as quickly as possible. Customers who order out of stock items will be informed so when starting the checking out process. EP Sports will then contact the customer within 1 working day to give them the option to wait until the product becomes available, to select a comparable product or to cancel the order in part or in full.

Please note that an order with an out of stock product may be delayed, shipping from out warehouse.

8. Is my purchase covered by a warranty?

Any product sold by EP Sports found to have a defect is subject to a replacement or refund policy in line with the manufacturer’s warranty. Any product returned due to a defect will be examined by staff upon receipt of both the product and proof of purchase. The repaired product or a replacement will be shipped in a timely fashion pending stock availability. Should a replacement product be unavailable a similar product shall be substituted as an alternative with the customers agreement. EP Sports reserves the right to return the product to the customer (at the customers expense) if no defect is found.

This does not affect the customers statutory rights.

9. Can I return my order?

Returns are permitted up to 28 days after the date of delivery if products are returned to EP Sports in a new, unused and resalable condition. The customer is responsible for covering the cost of returning the products to EP Sports. EP Sports recommend using a recorded delivery service for return of products to ensure that they are returned in a satisfactory condition. All returns must be agreed with EP Sports prior to their return and must be accompanied by our ‘Returns/Exchange’ form. This does not affect the customers statutory rights.

Please download our ‘Returns/Exchange’ form here

10. Size Information

Please use the information below to help with selecting the correct size of our products for your needs. If you have any further questions please contact us.